Frequently Asked Questions
Everything you need to know about shopping with Cord & Clasp
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, Cord & Clasp ships to the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Yes, all Cord & Clasp products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and a photo of the defect.